Shipping policy
Shipping Policy
Where we ship
We currently ship to addresses within the United States.
Processing time
Orders are processed within 1–4 business days (Monday to Friday, excluding holidays). You'll receive a confirmation email when you place your order and another email with your tracking number once it ships.
Delivery time
Once shipped, orders are usually delivered within 8–12 business days, depending on your location. During peak periods such as Black Friday and the holidays, delivery may take a little longer.
Shipping rates
- Free shipping on orders of $35.99 or more (any bundle of 2 or more units).
- Standard shipping: $4.95 on orders under $35.99.
The shipping cost is always shown at checkout before you pay.
Order tracking
Your tracking number is sent by email as soon as your order ships. It can take 24–48 hours for the tracking link to show updates.
Multiple packages
Orders with several items may ship in separate packages and arrive on different days, at no extra cost to you.
Incorrect addresses
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us as soon as possible: we can update the address as long as the order hasn't shipped yet.
Lost, delayed or damaged packages
If your tracking shows your order as delivered but you can't find it, please check with your neighbors and your local post office, then contact us within 7 days. If your order is significantly delayed or arrives damaged, email us with your order number (and photos, if it's damaged) and we'll make it right.
Contact
For any question about shipping, contact us at infoairalie@gmail.com.