Refund policy

Refund Policy

We want you to love your Airalie. If something isn't right, you have 15 days from the date your order is delivered to request a return.

Return conditions

To be eligible for a return, your item must be:

  • Unused, unworn and unwashed, with no marks, stains, odors or other signs of use.
  • Complete, with all parts and accessories included (bonnet, hose and connector).
  • Returned in its original packaging, in the same condition you received it.
  • Accompanied by your order number or proof of purchase.

Items that do not meet these conditions will not be accepted and will be sent back to you at your expense.

Change-of-mind returns

You can return your item within the 15-day window for reasons that are not our fault, for example if you don't like the color, the finish is not what you expected, it doesn't suit your needs, or you simply changed your mind, as long as the conditions above are met. In these cases:

  • You are responsible for the cost of return shipping.
  • Original shipping charges are non-refundable.
  • We recommend using a trackable shipping service. We are not responsible for returns lost or damaged on their way back to us.

Defective, damaged or incorrect items

If your item arrives defective or damaged, or we sent you the wrong item, contact us within 15 days of delivery with your order number and photos of the item and its packaging. Once we confirm the issue, we cover all costs and send you a free replacement or a full refund, including shipping.

How to start a return

Email us at infoairalie@gmail.com with your order number and the reason for the return. We'll reply with the return address and instructions. Please don't send items back without contacting us first: returns sent without approval cannot be accepted.

Bundles and free gifts

If you bought a bundle and want to return only part of it, your refund will be adjusted so that the items you keep are charged at their regular, non-bundle price. Free physical items included with your order must be returned together with the rest of the order; otherwise their regular value will be deducted from your refund. Digital products, such as the free eBook, are non-refundable once delivered.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few extra days for the refund to appear on your statement.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

Questions

For any question about returns, contact us at infoairalie@gmail.com.